Privacy Policy
We (referred to as 'we', 'us', or 'our') are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the Gaingate website (the 'Website').
We uphold the following principles:
To provide transparency about how we collect and process your personal information:
We want you to be able to make informed choices about the use and processing of your Personal Data. That is why we created this website. To achieve this, we use a range of methods and procedures to provide you with clear, relevant information about how Personal Data is used. If we believe you need specific details, we will provide them at the appropriate time. We are happy to answer any questions and offer any clarifications permitted by law. You can reach us via email at the address below: info@fidele-bitspirex.com
We will use Personal Data solely for the purposes outlined in this Policy.
Personal Data may be processed by Us for a range of purposes, including providing the website to you and connecting you with third-party trading platforms (the “Services”), enhancing the site, protecting our rights and interests, facilitating the maintenance and delivery of the Services, meeting regulatory or legal obligations, and conducting administrative and business activities to support the provision and use of the Services. Personal Data are also processed by Us to better understand your preferences and needs.
To access comprehensive tools that help safeguard your rights with respect to Personal Data:
Processing is necessary to pursue the legitimate interests of the Company or of a third party.
Protect your personal data:
While we cannot guarantee the absolute security of your Personal Data, we are committed to continually applying a range of measures and safeguards to help protect your Personal Data. Our Privacy and Security Policy is comprehensive.
1. The Scope?
This Policy explains the types of Personal Data Company collects about natural persons and how we process it, share it with third parties, and protect it. It covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly in combination with other information we hold or can access. This Policy defines 'processing' as any operation that involves the use or collection of Personal Data, including the organization, management, structuring, and storage of Personal Data. Our services are intended for a general audience and are not designed for individuals under 18 years of age. We do not knowingly solicit or collect information from anyone under 18, nor do we knowingly permit such individuals to use our services. If we become aware that we have collected information about a child, we will delete it as quickly as possible.
2. What Personal Data Do We Hold About You?
When you access our Services and channels, or visit our website, we collect Personal Data. We may request your Personal Data in certain situations. In other cases, we collect your Personal Data by analysing how our Services or channels are used, or by receiving information from our third-party partners.
3. No obligation to disclose personal information to the company and the consequences thereof.
You are not obliged to provide Us with Personal Data. However, in certain circumstances, if you choose not to do so, this may prevent Us from fully delivering the Services or otherwise limit users’ access to the website.
4. What types of Personal Data do we collect? When you visit our website, we collect the following personal information:
This includes details about your online activity log and traffic data (including IP address and the date and time of access), your language preference, application crash logs, the type of browser you use, and information about the device you use. The information we collect is not personal data and cannot be used to identify you. Personal data we receive from you: any personal data you choose to provide when you connect to a third-party online trading platform through us. Personal information you provide directly to third-party platforms to facilitate trading may include your full name, address, phone number, and email address.
5. The Legal Basis and Reasons for Processing Personal Data
Your Personal Data is processed by the Company for the purposes described in this section and in accordance with the applicable legal basis.
Without a valid legal basis, the Company cannot process your Personal Data. The legal grounds on which the Company may process your Personal Data are:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information via the Website so that we can transfer it to a third-party trading platform.
- The Company or a third party may need to process data to pursue legitimate interests. For example, processing may be necessary to improve Our Services or to establish, exercise, or defend legal claims.
- Processing must comply with a legal obligation.
Contact us by email for further details about the processing required to protect our legitimate interests.
Below is a list of purposes and legal bases for which we may use the information you provide to us. Personal Data.
1. To share your personal information with third parties at your request to enable access to digital trading.
If you request this, we may collect Personal Data from you to forward to third-party companies
You have consented to the processing of your Personal Data for one or more purposes.
2. To address your requests, questions, or concerns
Personal Data is required to help us respond to any questions you may have regarding the Services.
Processing is necessary to pursue the legitimate interests of the Company or of a third party.
3. To comply with legal, administrative, or judicial obligations, Personal Data is processed to meet applicable legal requirements.
Processing is necessary to ensure compliance with legal obligations.
4. To enhance Our Services
We may use Personal Data to enhance Our Services, including, among other things, crash and malfunction reports we collect in connection with the Services.
Processing is necessary for the legitimate interests of the Company or those of a third party.
5. To prevent fraud and misuse of Our Services
Processing is necessary for the Company’s legitimate interests or those of a third party.
6. To carry out and manage actions aligned with the requirements of Our Services
Such activities include back-office functions, business development initiatives, strategic decision-making, oversight mechanisms, etc.
Processing is necessary for the Company's legitimate interests or those of a third party.
7. To perform analyses, including statistical analyses
To make decisions on various issues, we employ a range of analytical techniques (including statistical methods).
Processing is necessary for the Company's legitimate interests or those of a third party.
8. To protect our assets, rights, and interests, as well as those of third parties, we have implemented appropriate measures to establish and defend legal claims
We may process Personal Data to safeguard our rights, interests, and assets, or those of third parties, in compliance with applicable laws, regulations, agreements, and any relevant terms, conditions, or policies.
Processing is necessary for the Company's legitimate interests or those of a third party.
6. Transfer of Personal Data to Third Parties
The Company may also share Personal Data with third-party service providers that support us, such as hosting and storage providers, and providers of IP address information and user experience analytics.
You may also request that we transmit specific Personal Data about you to third-party trading platforms. In such cases, we will provide the Personal Data you supply to Us to those third-party trading platforms. Their use of your Personal Data is governed by their own privacy policies, and your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This enables the Company to access the resources needed to enhance and improve the products and services it offers to its customers.
Where necessary to protect the rights or property of third parties, the Company may disclose Personal Data to regulatory, local, or other competent authorities.
Additionally, we may share your Personal Data with potential investors, buyers, or lenders of the Company or any other company within the group in connection with a transaction (including the transfer or sale of assets of the Company or any other group company) or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business in the group.
ONLINE TRACKING NOTICE
Third-party services, such as advertising providers on our website or analytics firms, may be used. These companies may also use cookies or other technologies.
Cookies are small text files placed on your device whenever you visit or access the Website. They are used to collect information about your preferences and browsing habits to enhance your user experience, remember your settings, and tailor the products and services you may prefer. Cookies are also used for statistics and analytics.
Some of the cookies we use are session cookies. They are temporarily downloaded to your device and last for a short time until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period after you close your browser. They help the Website recognise you as a returning user and make it easier for you to return to the Website.
7. Cookies and Third-Party Services
We may use them depending on their purpose:
Cookies are strictly necessary
Cookies are strictly necessaryThese cookies are essential for accessing the features you have requested and for navigating our website. We use them to deliver the information, products, and services you have asked us to provide.
They enable your device to download and stream data, which allows you to move around the site, make full use of its features, and return to pages you have previously visited.
Cookies collect Personal Data, such as your username and last login date, to confirm that you are logged in to the site. Session Cookies are deleted when you close your web browser.
Functionality Cookies
ScopeCookies allow us to recognise you each time you visit our site and also save your settings and preferences.
Additional informationThey persist until their expiry date and remain stored even after the browser is closed.
Cookies for performance
ScopeCookies are used to collect statistical data on the site's performance and to help improve it. They also allow us to conduct analysis on our website.
Additional informationCookies store anonymous data that is not associated with any identified or identifiable natural person. You can delete them when you close your browser. Other cookies have indefinite validity.
Cookies are blocked or have been removed
To block or remove cookies, adjust your browser's settings. Below are links to guide you through the process for several popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
ONLINE TRACKING NOTICE This service does not currently respond to Do Not Track signals.
8. Retention of personal data about You
The Company will retain your Personal Data only as long as necessary to fulfill the purposes of processing described in this Policy, or for longer periods as permitted by law or regulations, internal policies, and the applicable orders. We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue to share your data for an additional 12 months.
We regularly review the Personal Data we hold to confirm whether it is still needed.
9. Transfers of personal data to a third country or to an international organisation
Your personal information may be transferred to other countries, i.e., your personal data may be sent to a third country (a country other than the one where you reside) or to international organizations or other jurisdictions. The Company takes all necessary steps to safeguard the Personal Data you provide and ensures that data subjects can assert their rights and access effective legal remedies.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the European Commission has determined ensures an adequate level of protection for Personal Data transferred to it, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the 'GDPR')
- The transfer is carried out under a legally binding, enforceable agreement between public entities or authorities, in accordance with the provisions of Article 46(2)(a).
- The transfer was carried out in accordance with the European Commission’s Standard Contractual Clauses adopted under Article 46(2)(c) GDPR. The clauses adopted by the European Commission are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
10. Personal Data Security
We have implemented appropriate organisational and technical measures to protect Personal Data, including preventing accidental or unlawful destruction, loss, or alteration of Personal Data.
We cannot guarantee or warrant the absolute security of your Personal Data. We are also not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including, without limitation, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by law or by obligations beyond our control, we may be compelled to disclose your Personal Data to third parties, such as public authorities. We cannot control the level of protection those third parties provide to your Personal Data in such circumstances.
No method of transferring Personal Data over the internet is completely secure. The Company cannot ensure the security of Personal Data you transmit to Us online.
11. Hyperlinks to websites owned or operated by third parties
Links to third-party websites and applications are available on this site. These sites and apps are not under the Company’s control. We are not responsible for the collection or processing of Personal Data by these websites or apps. This Policy does not apply to activities carried out on such sites or apps.
When you visit any third-party websites or apps, we recommend reviewing their privacy policies before deciding to access or use their services. We also suggest doing so before you provide any Personal Data to them.
12. Changes to this Policy
This Policy is subject to change at any time without prior notice. If we make changes to this Policy, we will notify you by posting the updated Policy on our website. For significant modifications, we will also seek to inform you through the methods we deem appropriate and will publish an announcement on our website. Unless explicitly stated otherwise, any amendments will take effect upon publication of the revised Policy.
13. Your rights in relation to your personal data
You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data that is not required by us. You may also restrict certain types of processing of your Personal Data. If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You can request to exercise your rights by sending an email to the address below.Right of access
The Company can verify whether Personal Data about you is being processed and, if so, you may access that Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If you request it, the data will be provided electronically.
Your right of access must not conflict with the rights and freedoms of others. If fulfilling your request would adversely affect those rights or freedoms, the Company may refuse the request or limit its scope.Right to rectification
The Company will rectify inaccurate Personal Data. You are entitled to request that incomplete Personal Data concerning you be completed, taking into account the purposes of processing.Right to erasure
You may request deletion of your Personal Data if: (a) it is no longer needed for the purposes for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests pursued by us or a third party; (d) the Personal Data has been unlawfully processed; or (e) the Personal Data must be erased to comply with a legal obligation of the Company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) for the establishment, exercise, or defence of legal claims.
Restriction of processing
If you contest the accuracy of your Personal Data or otherwise object to processing, you may ask the Company to restrict processing of your Personal Data. While a restriction is in place, Personal Data may be processed only with your consent, for the establishment, exercise, or defence of legal claims, to protect the rights of another natural person, or for important public interest of the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used, machine-readable format.
You may also request that your Personal Data be transmitted directly by the Company to another controller, where technically feasible. Exercising data portability does not affect your right to erasure and must not adversely affect the rights and freedoms of others.
Right to object
You may object at any time to processing of your Personal Data based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. We will stop such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
For direct marketing, you have the right to object at any time to processing of your Personal Data.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
You have the right to lodge a complaint with your supervisory authority.
You may submit a complaint to a supervisory authority established by a Member State to protect individuals’ fundamental rights in relation to the processing of Personal Data within the European Union.
European Union and Member State laws may limit your rights concerning your Personal Data, as described in section 13. We will provide information in response to your requests under section 13 within one month of receipt. This period may be extended by up to two months if necessary, depending on the complexity and number of requests. Within one month of receiving your request, we will inform you of any extension and the reasons.
Subject to section 13, information provided in response to your rights requests will be free of charge. If a request is manifestly unfounded or excessive, particularly if repetitive, we may charge a reasonable fee to cover administrative costs or refuse to act.
If we have reasonable doubts about the identity of the person making the request, the Company may request additional information.
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