CRYPTO FAQ
Unlock cryptocurrency insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.
Is it secure? How are my funds protected?
Your security is our top priority. Fidèle Bitspirex employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in Schweiz and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
I’ve never invested in cryptocurrency before. Is it complicated?
Not at all! Fidèle Bitspirex is tailored for beginners:
- Step-by-step guidance and 24/7 support
- Try a risk-free demo with virtual funds
- Automated tools that handle the heavy lifting for you
- Start small (from CHF 5) and learn as you trade!
How quickly can I withdraw funds to my bank card?
Bank card withdrawals are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed within 30 minutes. Actual processing times may vary depending on your bank and verification status.
Why are there no fees? Is there a catch?
We earn revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden costs — you always see the exact transaction amount before confirming.
Is this service offered in my country?
Yes! Fidèle Bitspirex is available in most countries worldwide (98+ and growing). During registration, simply choose your country to verify availability and view local payment options. We comply with all applicable regulations to keep your trading safe and legal.
How should I decide what to invest in? Do you offer recommendations?
We simplify cryptocurrency investing for beginners! Fidèle Bitspirex offers:
- 1. AI-driven recommendations – Receive personalized coin suggestions tailored to your risk profile
- 2. Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- 3. Live market signals - Real-time buy/sell alerts for leading cryptocurrencies Additionally, our interactive tutorial helps you learn as you invest!
Where can I get support if I encounter technical issues?
Our support team is available 24/7 via live chat or email at support@fidele-bitspirex.com. For urgent issues, our average response time is under 15 minutes.
Is cryptocurrency legal? Do you comply with my country’s financial regulations?
Yes, cryptocurrency is legal in most jurisdictions, and Fidèle Bitspirex operates in full compliance with applicable local laws and regulations. Here's what you need to know:
- 1. Licensed Service
- Independent checks and audits; see the official website for licensing details
- Independent firms conduct regular audits
- 2. Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification is required where legally mandated
- 3. Your Funds Are Safeguarded
- Bank-level security (just like your online banking)
- 95% of assets are held offline (cold storage) Visit our Compliance page to see your country’s status, or contact support for details.
Which payment methods do you accept?
Add funds to your account easily using
- 1. Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
- 2. Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR code scanning for mobile wallets Deposits are credited within 10 minutes. View all options in your account dashboard.
